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Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Stripe)

Privacy Policy

Terms & Conditions

FAQs / Help

How do I use my eTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please bring this with you and display it at our ticket hut upon arrival. You may print the tickets off or show them on your iPhone/Smart Phone.

Do you issue refunds?

No, we regret we are unable to issue refunds online.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a eTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply show it on your iPhone/Smart Phone

I don't have a printer...

You can show the tickets on your iPhone/Smart Phone or make a note of the Booking Reference Number and take it with you, along with some ID.

Are there facilities for visitors with disabilities?

Yes, we have spaces for disabled parking next to the station platform, toilets and a disabled carriage. We advise you to ring the office before visiting to discuss availability and suitability of our disabled carriage which has room for 1 wheelchair and 1 extra passenger.

Are there any concessionary fares?

0 - 24 Months go free on the Train and Fairy Walk. Carers will also have free entry onto site (1 carer per full paying person). Please bring along paper evidence to display when purchasing your tickets or book tickets onlien and bring the evidence along with you on the day.

Do I need to pre-book tickets?

We advise that you book tickets for our Special Events as they get extremely busy. Our Easter, Enchanted Fairy and Elf Walk Opening, Halloween and Christmas Events are pre-booked tickets only. However if you wish to visit on a generalrunning day you can either purchase tickets online or when you get to site.

How can I get in contact with you?

Please call us on 01799 542134 or

Email: enquiries@audley-end-railway.co.uk

 

Address:

Audley End Miniature Railway,

Audley End Road,

Audley End,

Saffron Walden, Essex CB11 4JB  Find us on Google Maps: http://bit.ly/1NRTqb1

Do you accept credit and debit cards?

Yes – but there is a minimum charge of £5, We do not accept cards in the Picnic Cafe but do in the Signal Box Cafe. 

We don't accept American Express.

Do you provide cashback facilities?

No - the nearest cash dispenser is in Saffron Walden

Are there baby changing facilities?

Yes, a baby changing station is located within the disabled toilet facilities.

Are there covered areas to shelter from bad weather?

We are primarily an open site with limited shelter. Please be prepared with suitable clothing and footwear.

 

Is there somewhere to leave a buggy/pushchair?

Yes, your buggy can be left on the station whilst on your train ride, however this area is uncovered. The Fairy and Elf Walk is buggy friendly.

Smoking

Smoking or use of e-cigarettes is not allowed anywhere on the site as it’s a smelly habit and the Elves and Fairies don’t like it.

(Apart from in the car park, if you really have to cough, cough)

Do we accept the Essex Pass?

Yes we do accept the Essex Pass. The offer is only valid on general running days which excludes Special Events. You will receive 1 x Child Combined Ticket free when purchased with 1 x Adult Combined Ticket. Only one card can be used per party, per day.

Are dogs allowed on site?

Yes, dogs are allowed on site but must be kept on a lead at all times and all mess to be cleared up, because poop is even worse than smoking.

Do you allow open fires or barbecues on site?

No, open fires and barbecues are not allowed.

Is steam guaranteed?

No, but we try our best to run Steam Engines on Saturdays and Sundays and on other specified days subject to weather conditions. Apart from our Special Event days, the last Steam Train is at 4.00pm

Are there refreshments on site?

An array of homemade hot and cold food and drinks are available from our Signal Box Café using locally sourced ingredients. Ice creams are available from the Gift Shop, they are sourced from local company Saffron Ice Cream. Yum!

Is there a charge for Car Parking?

There is no charge for car parking. We have a limited number of spaces on our main site with reserved spaces for disabled (blue badge) holders. Once all the spaces are taken you will be directed to our overflow car park which is situated approximately 300m away up Audley End Road.

Adverse Weather

During adverse weather conditions it may be necessary to suspend train services or close the site at short notice. Please telephone us or check social media before commencing your journey. If the site has to shut on a normal running day and you have booked tickets online you will be able to transfer these tickets to another normal running day. If we close the site on a Special Event we will issue refunds where possible or try and accomodate you on another date/event.

What else is there to do?

We have an outdoor Picnic and Play Area which is only open when the site is open, and is available for use by ticket holders only.

Enchanted Fairy & Elf Walk (check timetable for opening dates)

Additional pay to use facilities on site include, a children’s vintage roundabout, swingboats and a bouncy castle at a cost of £2.00 per child for unlimited use. (Weather dependent)

When running, the Saffron Walden & District Society of Model Engineers will give you two laps of their track that travels around the Picnic Area at a cost of £1.00 per person.

Our Special Event days usually include more additional activities such as craft making.

When should I arrive if I have booked tickets online?

If you have purchased tickets for a normal running day, your ticket will be valid for the specified date you booked for. The site opens from 10.00am to 5.00pm. However you must arrive on site before 3.00pm to ensure you enjoy all activities on offer.

If you have purchased tickets for a Special Event, please be ready to board your specific train time 10-15 minutes before hand or alternatively if you have booked an hourly time slot please be ready to enter into the queueing area 10-15 minutes before also. You are more than welcome to arrive on site before your designated time time/slot and enjoy all other activities on offer before hand. If your train time/slot is after 3.00pm we recommend you arrive before hand to enjoy all other activities.

What if I miss my specific train time or hourly time slot?

You will need to join the 'pay on the day' queue & board the next available train, or, if applicable, will be allocated a later 'hourly time slot'.

Trouble with your purchase? Contact Audley End Miniature Railway

enquiries@audley-end-railway.co.uk 01799 542134

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Audley End Miniature Railway